Submit a macOS installer log for troubleshooting

First, make sure you get the latest version from https//

Then run the installer. Make sure you enter your admin password correctly.

On the screen where it says "Installation Failed", click "Installer Log" in the "Window" menu.

Use the dropdown to "Show All Logs".

Press save to save the log to the disc and send it back to us for troubleshooting.

I accidentally clicked on deny access during installation

You can modify the permissions in your system settings to allow access to Filestar that you previously denied on your Mac. Here's how you can do it:

  1. Open System Preferences: Click on the Apple menu at the top left corner of your screen and select "System Preferences".

  2. Go to Security & Privacy: Find and click on the "Security & Privacy" icon.

  3. Unlock to Make Changes: Click the lock icon at the bottom left of the window to make changes. You will need to enter your administrator password.

  4. Access Privacy Tab: Click on the "Privacy" tab at the top of the window.

  5. Modify Permissions: In the Privacy tab, you will see a list of categories on the left. Select Full Disk Access.

  6. Find Filestar: In the right pane, find the application you want to grant access to and check the box next to it. If the application is not listed, you may need to add it by clicking the "+" button under the list.

  7. Lock to Prevent Further Changes: After making the changes, click the lock icon again to prevent further changes.

  8. Restart the System: Restart the system to ensure the changes take effect.

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